PressHill

PressHill

The Best WordPress/ClassicPress Hosting for Important Websites

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FAQ

Welcome to the Frequently Asked Questions! Thank you for considering the best WordPress hosting for important websites. Here are some of the questions visitors to our site ask before purchasing hosting from us.

Just remember, that we offer 30-days no-questions-asked money back guarantee.

What applications can be installed on the server?

You can install the latest versions of ClassicPress, WordPress, and WordPress 4.9 only. There are no possibilities of installing any other application.

Where are your servers located?

Our servers are located in Europe - Frankfurt, Germany.

Can I get root or shell access?

No. Because we manage all server infrastructure and are responsible for that, we can't grant you a root or shell access. You can access your app files using Filebrowser and database with Adminer.

What plugins are banned from installation?

We don't ban any plugin or any theme from being installed on your WordPress or ClassicPress. But some (read: caching) plugins can interfere with our caching and are unnecessary.

What billing cycles do you offer?

We charge you only one month in advance. Therefore, if you want, you can pay any amount of money in advance. All money paid in advance can be refunded at any time automatically on your request.

Do you offer a money-back guarantee?

Absolutely. We bill only one month in advance. During the first month, you can close your account and get back all paid money, no questions asked. After the first month, your non-refundable amount is between half and one and a half months, depending on request for termination time.

What payment methods do you accept?

We accept VISA and MasterCard, serviced by Stripe.

Email hosting - can we?

At this time, no. Please, use a third party provider. But for sending transactional emails, we arranged an automatic connection to the third-party vendors with generous free email per month threshold.

What support do you offer?

We offer support relating only to the server issues. We don't offer support for any installed applications. All support will be provided through our User Area or email. As our support provide technical team, not a general support staff, we don't promise to answer questions 24 hours per day, but in case of emergency, we work 24 hours a day.

Do you offer SSL?

As a matter of duty, we install LetsEncrypt! SSL by default. Just a reminder, that we are a security-minded hosting company, we can't afford unencrypted data transfers.

What control panel do you use?

Because we offer only VPS, all available control panels don't fit our needs or are unusable from the user experience point of view. So, we developed our own control panel and our users just love it. Very simple and very powerful, we promise.

Can I access WordPress/ClassicPress Files and Database?

Yes, you can access them from our control panel with integrated Filebrowser and Adminer respectively. It is more secure than FTP and more user-friendly than phpMyAdmin.

 

If you have any other questions relating to our hosting, please ask through the form below:

 

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