FAQ

You can install ClassicPress 1.x, WordPress 4.9.x, WordPress 5.x only. X, in this case, means the latest official version with about one week delay for testing. There are no possibilities of installing any other application.

Our servers are located in Europe (France).

No. Because we manage all server infrastructure and are responsible for that, we can't grant you a root or shell access. You can access your app files using Filebrowser and database with Adminer.

We don't ban any plugin or any theme from being installed on your WordPress or ClassicPress. But some (read: caching) plugins can interfere with our caching and are unnecessary.

We charge you only one month in advance. Therefore, if you want, you can pay any amount of money in advance. All money paid in advance can be refunded at any time automatically on your request.

Absolutely. We bill only one month in advance. During the first month, you can close your account and get back all paid money, no questions asked. After the first month, your non-refundable amount is between half and one and a half months, depending on request for termination time.

We accept VISA and MasterCard.

No, at this time, we don't have PCI certification. Though, we are thinking about it, because from the security point of view, we are more than prepared even for most demanding PCI-compliant hosting. We will do all the paperwork one day.

At this time, no. Please, use a third party provider. But for sending transactional emails, we arranged an automatic connection to the third-party vendors with generous free email per month threshold.

We offer support relating only to the server issues. We don't offer support for any installed applications. All support will be provided through our User Area or email. As our support provide technical team, not a general support staff, we don't promise to answer questions 24 hours per day, but in case of emergency, we work 24 hours a day.

As a matter of duty, we install LetsEncrypt! SSL by default. Just a reminder, that we are a security-minded hosting company, we can't afford unencrypted data transfers.

Because we offer only VPS, all available control panels don't fit our needs or are unusable from the user experience point of view. So, we developed our own control panel and our users just love it. Very simple and very powerful, we promise.

Yes, you can access them from our control panel with integrated Filebrowser and Adminer respectively. It is more secure than FTP and more user-friendly than phpMyAdmin.